I received an invoice that I have already paid. What should I do?

First check whether the invoice amount was debited from your bank account and whether Klarna was the payee. If your payment was not processed despite the correct information, log into Klarna and select "Report a Problem" so that your invoice will be suspended. If you paid an invoice directly to the retailer, contact the retailer concerned and ask them for a refund. Then transfer the amount back to Klarna..

I have not received my order. What's happening to my bill?

Of course, you do not have to pay the bill until you have received your order. If the payment deadline is approaching and you still have no information about the status of your delivery, contact the retailer. To do this, log in to Klarna and select "Report a problem" so that your bill will be paused until your order arrives.

The total amount on my invoice is incorrect. What should I do?

If the invoice amount does not match the amount of your order, you should not pay the invoice at first. Please contact the dealer directly to correct the invoice. While waiting for a new invoice from the merchant, log in to Klarna and select "Report a Problem" to suspend the invoice until it is corrected.

What should I do if I want to return the goods?

First, follow the retailer's return instructions and don't forget to keep your return tracking number. Log into Klarna and select "Report a Return" so that your invoice will be suspended until your return reaches the retailer. As soon as the retailer has registered your return, you will receive an adjusted invoice, which you can then-as always-pay through Klarna