Shipping Policy

Processing time (working days)*

Available orders typically ship within 2-5 days.

Delivery Time (Business Days)*

 Shipping From

 Shipping To

 Estimated Delivery      

 United States Warehouse

 United States (Mainland)   

 4-7 Days

 United Kingdom Warehouse   

 United Kingdom/EU

 2-5 Days/4-9 Days

 Germany/France Warehouse


 2-9 Days

 Japan Warehouse


 2-5 Days





  1. Weekends and holidays in the above countries may delay these procedures.

  2. Once the order is shipped, a shipping confirmation email will be sent to the email address attached to the order.

  3. The estimated delivery time on is for reference only.

Shipping Countries and Regions Currently, our shipping countries are limited to 38 countries and regions. Find out where we can ship by selecting the country from the list of countries in the website header or product detail pages. If you wish to ship to any country or region not listed, please contact us at for special shipping requests.

Shipping Address Paypal If your payment is processed by Paypal, please note that we only ship to the confirmed address provided by PayPal. Before paying, make sure your address in PayPal matches the address you want us to ship to. (If in any case some countries and regions we cannot ship to, we will also inform you accordingly via email after purchase.)

Street Legality*

PLEASE NOTE, it is important for you to check the laws of your state, county, and locality to ensure you ride legally and safely. For other countries and regions, as laws and regulations vary greatly from country to country, we ask you to check local laws to ensure you ride legally and safely. We are happy to assist with registering your ebike when requested.